FAQs

1. Do you offer a warranty on your jewelry?
Yes, we stand behind the quality of our jewelry. All our pieces come with a warranty that covers manufacturing defects. Please refer to our Warranty Policy for more details.

2. What are your shipping options?
We offer various shipping options to cater to your needs. Our standard shipping is free, and we also provide expedited shipping for faster delivery. The available shipping methods and estimated delivery times are provided during the checkout process.

3. Can I track my order?
Absolutely! Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and see its estimated delivery date.

4. Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if we ship to your location. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

5. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the item within 30 days of receiving it for a refund or exchange. Please review our Return Policy for detailed instructions and eligibility criteria.

6. Do you provide ring sizing services?
Yes, we offer ring sizing services to ensure that your ring fits perfectly. We provide a size guide on our website to help you determine your ring size accurately. If you need assistance, our customer support team is here to help guide you through the process.

7. Are your diamonds ethically sourced?
Yes, we are committed to ethical sourcing practices. We work with reputable suppliers who adhere to the highest ethical standards, including responsible mining and conflict-free diamond sourcing. We prioritize sustainability and strive to offer jewelry that is both beautiful and responsibly produced.

8. Can I customize a piece of jewelry?
We offer customization options for select jewelry pieces. Please contact our customer support team to inquire about customization availability and discuss your specific requirements. We will do our best to accommodate your request.

9. What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal for added convenience and security.

10. How can I contact your customer support team?
You can reach our customer support team by filling out the contact form on our website or by sending an email to [customer support email]. We strive to respond to all inquiries promptly and provide you with the assistance you need.

If you have any further questions or require additional information, please don't hesitate to reach out to us. We are here to make your shopping experience with Top Ice Jewelers enjoyable and memorable.